Hi community!We suffer from one problem and I hope someone can help me with it :)Following scenario: User A is creating a ticket by writing to the mailbox all tickets fly in. The agent (via the osTicket agent panel) and the enduser (via email) are communicating and everything works fine. Then another user is added as collaborator to the ticket and replies to it via email.But somehow in the osTicket agent panel instead of the new collaborators name the name of the original ticket creator is displayed along with the new post.This is really confusing. Luckily most people sign their posts with their name, if they wouldn't do it, the agent would think another person (the original ticket creator) had actually replied and not the collaborator.I hope this makes sense. Looking forward to your suggestions!PS: We're using the very latest version of osTicket in an on-premise setup.