Re: When customers reply to closed tickets it opens a new ticket - tried to
change the setting in admin->manage->lists->ticketstatus it
current shows "allow reopen" ticked, but any changes wont save.I would recommend that you report this bug on github if it hasn't been reported already.Re: Also, the closed list on the agent screen no longer has a count in (brackets) next to itIt looks like the number was removed. The number is still in the bottom right hand corner of the Closed page.Re: none of the sort functions seem to workIt's been reported that the tickets on the closed page doesn't sort between page results. It just sorts the ones on the current page.