I use the default template, only translated to Portuguese.The link at the template:#%{ticket.number} http://701fd00001/scp/%%7Brecipient.ticket_link%7D<h3><strong>Caro %{recipient.name.first},</strong></h3> Uma solitação de suporte foi criada e atribuída ao ticket #%{ticket.number}. Um representante irá dar seguimento o mais rápido possível. Você pode <a href="http://701fd00001/scp/%%7Brecipient.ticket_link%7D">acompanhar o andamento do ticket aqui</a>. <br><br><div style="color(127, 127, 127)"> Equipe %{company.name}, <br> %{signature}</div><hr><div style="color(127, 127, 127);font-size"> <em>If you wish to provide additional comments or information regarding the issue, please reply to this email or <a href="%%7Brecipient.ticket_link%7D"><span style="color(84, 141, 212)">login to your account</span></a> for a complete archive of your support requests.</em></div>When an user request a link on helpdesk page, the link works correctly.Below the link at the template:%{recipient.ticket_link} > http://701fd00001/scp/%%7Brecipient.ticket_link%7D