Q: Is it possible to have custom views either dependent on who is logged in or different URL'sA: Well if you setup a sales department and a support department and assign people to them you wont get a different view, but people will only be able to see the tickets assigned to their department.Q: is it possible to add a column to show the status of the ticket on the main dashboard http://osticket/scpA: Yes, but it requires editing the core source files. This thread ought to point you in the right direction:http://www.forum.osticket.com/d/discussion//a-better-ticket-list#latest