When user close ticket, can we force user attach upload file before there update ticket status to close.
Users cannot close tickets. Only Agents can close tickets.In 1.10 you can add data integrity fields (add a field, make it required to close ticket), but its not out yet.
user = agent,Hi, thanks for replied, its not out yet, so i need to wait that version?Or you have others way to do it?Please advice..Thank
user != agent. no no no. :)Q: so i need to wait that version?A: Sounds like it.
okay, thank you.