I am talking about the client alert. The Agent alert is sent out."Is it enabled?" I think so. no "disable auto-response" is set anywhere.environment:Server InformationosTicket Version v1.9.12 (19292ad) — Up to dateWeb Server Software Apache/2MySQL Version 5.5.31PHP Version 5.5.20PHP Extensionsgdlib Used for image manipulation and PDF printingimap Used for email fetchingxml XML APIxml-dom Used for HTML email processingjson Improves performance creating and processing JSONmbstring Highly recommended for non western european language contentphar Highly recommended for plugins and language packsfileinfo Used to detect file types for uploadsPHP Settingscgi.fix_pathinfo "1" is recommended if AJAX is not workingdate.timezone Europe/AmsterdamDatabase Information and UsageSchema xxxxx (localhost)Schema Signature xxxxxSpace Used 2.30 MiBSpace for Attachments 0.02 MiBEmail is hosted on Google Apps, I'm using IMAP to fetch the mails and move them to a different folder. This works. Tickets are created. Agent alerts are sent out using that same Google Apps account (SMTP). Test emails are also sent out.