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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Team Ticket Assignment Alert not working

Hi Guys it's me another Time!
Is anyone experiencing issues with Ticket Assignment Alert?If i (Administrator) open a Ticket and Assign it to Team Unify, nobody receives an Email?!?
I checked Email Sending etc. and if i open a Ticket and assign it to an Agent all is working fine.
I also setup Ticket Assignment alerts (Benachrichtigung bei Ticket-Zuweisung) correctly.

Sorry for the German Version! :D
Serverinformationen
osTicket-Versionv1.9.11 (c1b5a33)

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— v1.9.12 is available
Server-SoftwareApache/2.4.12 (Win32) OpenSSL/1.0.1l PHP/5.6.8
MySQL-Version5.6.24
PHP-Version5.6.8
PHP-Erweiterungen
gdlib Wird für die Bildmanipulation und PDF-Druck verwendet
imap Wird für den E-Mail-Abruf verwendet
xml XML API
xml-dom Wird für die HTML E-Mail-Verarbeitung verwendet
json Verbessert die Leistung beim Erzeugen und Verarbeiten von JSON
mbstring Dringend empfohlen für nicht-westeuropäische Sprachinhalte
phar Dringend empfohlen für Plug-ins und Sprachpakete
fileinfo Wird verwendet, um Dateitypen für Uploads zu erkennen
PHP-Einstellungen
cgi.fix_pathinfo
"1" wird empfohlen, wenn AJAX nicht funktioniert
date.timezone
Europe/Berlin
Datenbankinformationen und Nutzung
Schemaosticket (localhost)
Schema-Signaturb26f29a6bb5dbb3510b057632182d138
Belegter Speicher gesamt5,59 MiB
Datenbankspeicher für Anhänge0,70 MiB
image

Comments

  • Can somebody help?nobody has the same problem out there?
    @Chefkeks
  • I believe that the / Team should be removed from that. 
    The help ? only says "Alert sent out to Agents on Ticket assignment."

  • @ntozier
    Yeah it works now! I checked only Team Members and now its working!Thank You!http://derbycitycf.com/wp-content/uploads/2015/06/borat-success.jpg
  • @bnw
    Great you got the issue fixed.

    @ntozier
    Really good catch! :)

    @Chefkeks (yes addressing myself :D)
    Check if that is a translation failure or exist also in the English source and not a translation fail.
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