Greetings developers,First I'd like to say your product and the level of updates you give is tremendous. As an IT professional I can truly appreciate the work you do and hope it continues as I greatly appreciate it.One of the biggest needs I have as an IT Director is the requirement to analyze statistics. A help desk such as the one you have developed a great ability to track the exchange of messages and problems; however, the statistics is the one section I feel can greatly be improved.For example, through the forms you have given us the ability to add additional information (including drop down menus) for key pieces of information. I would love within the dashboard or on a separate statistics page to be able to see numerical data showing how many tickets have been posted that matches the criteria of X (whatever the form field value is), how many have been closed, etc. and to be able to sort through a dashboard timeline that is similar to the one that is currently posted.The same concept I would also like to see based off of Users Organization. I flat out wish I could know if my HR department is accounting for what percentage of tickets versus my support staff and so forth. I think this concept could also be increased to be able to sort through who has posted the most tickets to the least or a top X amount of ticket posters. We could also benefit to see what staff members have been assigned to the most, closed to the most, etc. Lastly on the agent screen (I'm using 1.10rc1) I really wish you would display all agents if your an administrator and not just yourself. I truly-truly want to see how each agent is performing and more of a detailed analysis of each agent rather than just what is currently there.In short, more numbers and charts will greatly-greatly improve this product in terms of being able to internally analyze how the ticket system is being utilize by staff and support professionals. Thank you so much for taking this into consideration.~Brad