Thanks Ntozier, I have tried this but still it asking to LDAP connectivity. I need same functionality of agent login, when a Agent creating new ticket, a Modal window appearing and by typing name/email/phone in search field, how the data of user is getting populated from user directory. I want to incorporate same functionality for registered users only. user no need to fill all the data, they will only type employee id/name/email as (attached image)..other details will get filled automatically.Regards,