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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Need to modify email field on form when Open New Ticket.

edited August 2015 in General Discussions

Cant find where the email field is located for client information on "open new ticket".  I want to change that field from open text to drop down box because we have a lot of users submit tickets that don't know the email address.


  • email is a mandatory field at this time.

    moving thread to General Discussion as its decidedly not a suggestion or feedback.
  • Ok.  That's not what I am wanting to do.  We need the email field to not be a text field but a drop down box of populated email addresses.  We are having a lot of issues with bogus email address that go nowhere.
  • That doesn't sound like a very scalable 'solution'.
    Why not use accounts?  Then people don't have to enter their email address.

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