I apologize for multiple threads, apparently I ran into a character limit with the last one...To make it short, 95% of our users will never touch OSTicket beyond putting in a support request. It's another "complication" and "piece of technology" in their lives and viewed as a "necessary evil" to even put in a ticket. They have a lot going on, and don't always see/respond to us immediately, we have to poke and nudge them.We're making the transition over from Zendesk and greatly missing the "Last Update" column that it has in the ticket list view. This allowed us to see when it was last touched - regardless of whether the user replied, one of us responded/poked the user, ticket transfer internal comment. Basically if we touched it, it updated the last reply, so we knew exactly how long it had been since the last time we'd looked at it.I'm finding that right now, I need to go through every single ticket to get this information. I know that when the user replies, the ticket number itself will be in Bold, indicating this. But if I or some one else replied/commented/transferred/reassigned/whatever, I have no way to know outside of actually going back into the ticket. This is a pretty big expenditure of time every day!Is there any way to add a column to the ticket lists with this information?Thank you in advance!