Hi!I have a school transitioning from Zendesk to OSTicket in the next week. Everyone from the families to the principal will be using this system for support requests. However, there are two outstanding issues getting in the way for us right now, I've done some looking, and googling, and I've not found quite what I'm looking for.The first is that we have departments who will not be working within OSTicket at this time as it doesn't fit in with their workflows and tracking. So I have OSTicket set up to receive a ticket for their Department, then via filters, change it to a corresponding "user" that has the department's email address. They're set up with an email template that's for these types of tickets only. It emails them the notice of a new ticket/transfer/reassignment and then automatically closes the ticket.The challenge I'm running into is I can't figure out the variable to include the entire message thread in the email. I've found http://tmib.net/osticket-19x-email-template-variables but what I'm looking for isn't listed. When I use the following variables, (the bold indicates the variable that was put immediately below it) this is what I get:Ticket ThreadTicket Thread OriginalThis is test 16. What happens?Ticket Last Message%(ticket.lastmessage}Message%{message}Message Original%{message.original}Commentstransfer back to departmentThere is a reply to the user within the thread of what's been going on, but I'm not sure why the %{thread} returns empty. Any insight is greatly appreciated!