I need to hide "Send alert check box" for agents to check, i want it by default "No"
You need to alter the source code to achieve this.I'd suggest to take a look first at: include/staff/ticket-open.inc.php
No edit required - simply turn off the notice in Admin Panel > Settings > Autoresponder > New Ticket by Agent and the checkbox won't be shown.
@[deleted] knows best ;)
*THUMBS UP*
Thanks :)
Hi,
If you want the other option you first wanted, check my post:
http://forum.osticket.com/d/discussion//do-not-send-email-to-user-by-default#latest
It changes the default option.
Regards