Hi joffrey,thanks for your reply.i deployed the osticket (v 1.8.10)into the xampp server.every thing is working well.but i'm not receiving any emails .i.e when i'm creating new ticket,closing , updating or transferring the tickets to staff.for email configuration i did modify the php.ini file in the xampp folderthe following things i have setup into the php.ini fileSMTP = smtp.gmail.comsmtp_port = 587sendmail_from = mygmailaccountsendmail_path="C:\xampp\mailtodisk\mailtodisk.exe"then i went to the adminpanel->diagnostics-> tried to test the mail.it says Test email sent successfullybut i haven't receive any email( i have added my anther gmail id into TO address ) .even i tried to create a new ticket with new user . still the emails are not working...i'm new to php .please help me on this that what i'm missing. thank you so much