Hi All,I have tried to stop emails being sent to our IT admins, and get it to only send to the main IT email address.This seemed to work for a few hours, but has now started sending to all IT team members again. Does anyone know how to fix it?
What's your configuration for mail ?
Can you provide more info about your actual issue, your osTicket version, your email alert configuration etc. so we can really assist you. Currently it's not possible to do so since all these info are missing.http://forum.osticket.com/d/discussion//please-read-before-requesting-assistance#latest
So the actual issue is im trying to control what mails get sent to users. Currently its getting sent to 3 email addresses. The 3 email addresses is: 2 users and 1 IT email address. I only want it to send to the IT email address, and if thats not possible, then the 2 users.
You haven't really provided us with enough information about your setup to be able to assist you.So the only thing that I can recommend is that you check your Admin panel -> Alerts & Notices (for staff) as well as your Admin panel -> Autoresponder (for users).
What other settings do you need and I will gladly provide them
all the ones that pertain to the issue.email setup.alerts and notices setup. autoresponder setupaccount information for the user(s) experiencing it.admin address.department settings.etc.