Good Day,What is the correct syntax for the link in the footer of each alert message?I manually edited the link as we had changed from using https:// to http://In the template editor. html view, the link looks like this:To view/respond to the ticket, please <a href=%{ticket.staff_link}><span>login</span></a> to the support ticket system<br>but yet when I save the template, it reads like this: <a href="http://our site URL/helpdesk/scp/%%7Bticket.staff_link%7D"> and that is what is added onto the ticket alert email.The same happens when I copy the entire section from another ticket template to the new message template in the editor view. How do I get this to read the correct parameter?DavidR