Hi Steve,do you explore any issues beside that cgi.fix_pathinfo? Asking so stupid since I guess it won't make any effect if it is 0 or 1 in your php.ini. Let me explain why:"also let them know that we use Litespeed web server"First, I guess that Litespeed web server is not supported officially, and second cgi.fix_pathinfo is, as the name includes, a cgi related setting, so when using e.g. PHP as apache module and not cgi, switching that setting won't have any effect since PHP is running as apache module. So maybe you / your host need some different tweak / setting to ensure osTicket ajax works clean with Litespeed web server.Cheers,Michael