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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Edit PDF layout


How do I edit the .pdf print layout? Is it possible to do some customization on the .pdf print layout? Say, I want to add 1 additional column on the bottom.



  • Look in include/class.pdf.php. FPDF format & PHP knowhow required.
  • peter;31995 said:
    Look in include/class.pdf.php. FPDF format & PHP knowhow required.
    Exactly what I was looking for. Thanks so much. :D
  • edited October 2017
    Can anyone of you tell me how you edited the file? I don't know how to do haha. 
    I already edited the view and open php files, with success. 

    So, I like to edit it in the way it doesn't show the SLA, assigned to, end date, and source.

    Look forward to hearing from anyone soon! Thankyou!

  • edited October 2017
    @erwin_b you are attempting to revive a zombie thread from nearly 5 years ago in the 1.7 version forum. I suggest that you start your own thread in the forum for the version you are running. If you happen to still be running 1.7 i would definitely consider updating.

    When you post in the correct forum make sure to include the information about your environment and the version you are running. You can pick the correct forum from here:

This discussion has been closed.