Is there a way to edit the dashboard stats to be able to link to open tickets. IE: link to each departments open tickets?
Not out of the box.You'll need to edit/modify the source code to achieve this.
Thank you for your response. Then my question is where is the statistics listing template page or where is the file that generates it for modification.
This section
Unfortunately I don't know which files you'd need to edit to achieve this.Maybe start with /include/ajax.reports.php, but that's just a guess.