I just looked in the php error log and found this:PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/html/osticket/include/class.orm.php on line 753, referer: http://<OUR OST SERVER IP>/osticket/scp/users.php?sort=&order=&p=17The object relational mapping is something I'm assuming is the orm.php and I'm assuming that is being used on the import. I'll look into configuring php to allow longer execution times. I think this will fix it.