osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
How to add Priority Levels
Hey. I am looking to add some new priority levels to our osticket installation (on hold, waiting for client, etc). I found this
article, but we arent using the same type of MySQL. Our office uses Microsoft MySQL and I cant seem to find that variable to edit. Would someone be able to help?