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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Asset management - assign equipment to customer

We are looking to convert our IT helpdesk system to osTicket but want to make sure that it can be implemented with it.
Requirement:
Be able to assign a username and password for our customers to open tickets.
Be able to load each customer equipment/serial numbers so that the customer will need to select the equipment serial # from a drop down. Only the customer's equipment serial numbers should show.
Customer should receive an email when:
- New account is created
- Ticket is updated

Backend:
Ability to assign new tickets to technician by an admin/manager. Email should go out to technician that a new ticket has been assigned to them.
Ability to create new customers and be able to upload customer's asset list (equipment by CSV format)
Ability to specify customer account disable date so that customer will not be able to login after that date.
Generate custom customer report by period (start date / end date)

Thanks,
Oliver


Comments

  • edited May 2015
    I will answer this by dividing the answer into "possible" and "not possible" with osTicket.

    Possible:
    - Be able to assign a username and password for our customers to open tickets.
    Customer should receive an email when:
      - New account is created
      - Ticket is updated
    Ability to assign new tickets to technician by an admin/manager. Email should go out to technician that a new ticket has been assigned to them.
    Ability to create new customers 

    NOT possible (with current osTicket 1.9.8.1):
    Be able to load each customer equipment/serial numbers so that the customer will need to select the equipment serial # from a drop down. Only the customer's equipment serial numbers should show.
    be able to upload customer's asset list (equipment by CSV format)
    Ability to specify customer account disable date so that customer will not be able to login after that date NO, but you can disable/lock it manually when that date comes
    Generate custom customer report by period (start date / end date) When you want advanced reporting options, I guess "no, that is not possible currently" is the best answer here

    Cheers,
    Michael
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