it is working , just configure it.
hi.
!!! it isnt clear if your problem is only with the gmail/hotmail... or general mail setup... is there any mails sent by osTickets?
BTW: i noticed that gmail throws much of my "Ticket Submition" notifications to the Spam....
because it had a very similar pattern to many other emails... so i changed the temlates and it was good.
regarding mail setup:
i'll try sumerize what you need to do...
a more detailed explenation is at : http://osticket.com/wiki/Email_Settings#Routing_Incoming_Emails(http://osticket.com/wiki/Email_Settings#Routing_Incoming_Emails)
i am describing for 1.6,
but the same apply to 1.7 with a minor difference
1. you should configure emails from admin pannel > emails
add your email addresses and make sure the settings are good.
2. (recommended) specify an email for a department through Admin > Departments, select the department and specify the mail address it will use.
NOTE: specify POP as well!
Note 2: if you use gmail as your email, follow the instructions from the link.
3. open a ticket from the WEB INTERFACE!!!
if it sends you the notifications... Good, if not... fix the email settings.
4. to configuring polling/piping (methods in which ostickets Checks to see if it has incomming requests by email) can be done following the manual i added in the link above.
5. check by sending an email to the email address department.