osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Add Resolution to ticket upon closing
One thing that has kept me from updating over the past couple years is that my company requires a resolution upon closing a ticket for reporting on (I built this for 1.7, but it was a couple hours work which I didn't have time to do again).
I finally hammered it out again for 1.9.7 so I could finally update and I documented it this time so I could share (and make further inclusions a little easier).
This will allow you to add any resolution you want and require that a resolution be chosen to close a ticket.
(NOTE: this mod touches a LOT, make sure you backup your work first before attempting)
I have attached to this thread the zip file you will need for step 1
In the end, it will touch the following existing files (if you want to open them up ahead of time):
Hope this mod helps someone!