Hello all,One thing that has kept me from updating over the past couple years is that my company requires a resolution upon closing a ticket for reporting on (I built this for 1.7, but it was a couple hours work which I didn't have time to do again).I finally hammered it out again for 1.9.7 so I could finally update and I documented it this time so I could share (and make further inclusions a little easier). This will allow you to add any resolution you want and require that a resolution be chosen to close a ticket.(NOTE: this mod touches a LOT, make sure you backup your work first before attempting)The steps can be found here:https://docs.google.com/document/d/1oFiIfxmJ8aRMjMX_sC21xRUU_kB5HFR_znCrHsqFz7E/edit?usp=sharingI have attached to this thread the zip file you will need for step 1In the end, it will touch the following existing files (if you want to open them up ahead of time):1. bootstrap.php2. ./include/ajax.tickets.php3. ./include/class.nav.php4. ./include/class.ticket.php5. ./include/staff/templates/ticket-status.tmpl.php6. ./include/staff/ticket-view.inc.php7. ./scp/css/scp.css8. ./scp/js/scp.js9. ./scp/tickets.phpHope this mod helps someone!EDIT:I didn't see my zip file after posting - so it can also be found here: https://drive.google.com/file/d/0BxHOG8sn6pxva19QdDB5ck5pU1k/view?usp=sharing
[Resolution Mod.zip](https://forum.osticket.com/assets/files/migrated/FileUpload/8c/f7ba8c4a62c8e515c5037db0f2a2d1.zip)