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Change Status when Client replies via Email
Hi all, I want to customize the way status' work so that it updates it dynamically depending on who replied last.
I have gotten it to work so that when a Agent replies the status is changes to answered and when a client replies the status changes to Pending. This works fine on both the Client and SCP systems.
However I cannot work out how to update a status when a client replies via email. Could someone point me to the files I need to edit?
Sorry for the poor explanation. Let me know if it isn't clear.