Re: The red (loading bar?) seems to get stuck sometimes when opening tickets.No idea, I've never seen that. I'd recommend that you take a look at your error logs and see if anything is being logged. (PHP, webserver, mysql)Re: Why is /scp/tickets.php?status=closed# slow to load?Well chances are the db response is being a little slow because you have 20k tickets. It takes about 1.5 seconds on my system and I only have 7k tickets on this installation. You could enable and look at the slow query log in MySQL.