osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Need to Change an Agent to a User
I have an agent in my ost system that is no longer a part of the it dept but still an employee. I want to remove their access to the agent/admin panel but still allow them to create a ticket if they have an it issue.
Is there a way to change their user type?
If not can I delete them and then create a new account for them as a user?
if I delete them what effect does that have on tickets that they closed?
This agent does not have any opened or assigned tickets, however they do have closed tickets and I do not want to loose that history.