When I assign a ticket to an agent the dropbox in the form is ordered lastname, firstname dispite showing fisrtsname lastname on the dropboxIs it possible ti chenge the orderby to use firstname firstThank you
I don't think so.Technically I think that the sort order should be as defined in Admin panel -> Settings -> System -> Default Name Formatting
but it is not... :(The only way it seams possible is directly in the source code but I can not find the OrderBy clause...
It appears that this issue has already been reported on github.https://github.com/osTicket/osTicket-1.8/issues/1901
This is a small but important issue