osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Agent New Ticket Page - Autofill User Information
I am currently running osTicket 1.9.4, and wanted to autocomplete the User Information form found in /staff/ticket-open.inc.php, which is the Agent Panel -> Ticket -> New Ticket page.
I know exactly where I need to edit the php file's form, however I need to access the name and email address values for the agent that is currently logged it. This would allow them to simply close the pop-up box and start entering Ticket Information and Options.
If someone could kinda point out how to access these individual agent attributes I would greatly appreciate it!