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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

CSV Export not showing thread_count

Hello everyone,

I just did a basic csv export (v1.9.5), and here are the columns I get :

Ticket Number,Date,Subject,From,"From Email",Priority,Department,"Help Topic",Source,"Current Status","Last Updated","Due Date",Overdue,Answered,"Assigned To","Agent".

The Thread_Count column is not exported, even if it's in the class.export.php (line 85).

Is there a misconfiguration or something I did wrong ?

I wish you all a nice day :)



  • There is no Thread_Count column in the DB.
    It looks like the export script needs to be updated to calculate the thread count, or have that part removed.

  • edited March 2015
    I guess so.

    If someone could give me enough explanations, I could add something like the code that I found in the "" file (staff folder) which has a SQL that allows the $row to get a field ['thread_count'].

    That could REALLY do my day!

    Have a nice day :)

  • Thank you ntozier !

    I'm searching for a way to add this field to the export code, but can't make it work at this very moment.
    Seems like I need a little code/trick help from someone to make it work !

    If someone has the skills and the patience to help, feel free to shoot :)

    Have a nice day :)
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