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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Allowing ticket assignment only to Groups, or to users within the same department

As it is, allowing a user to Assign tickets enables them to choose any user in the system.   I'd like to limit that list to only users within their own department, and to any Groups.

Is this available somehow, and if not, how could I modify the code to accomplish that?

Thanks in advance


  • edited March 2015
    Just take a look at the following option:
    Admin Panel > Agents > Departments > Department Name > Ticket Assignment > Limit ticket assignment to members of this department
  • Oh, you mean where it's clearly visible and you good sir.
  • Very welcome (^_^)
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