Hello ntozier,the reason why I'm using an external cron job is that our web provider simply doesn't offer them.Probably the browser test is no good idea as probably I had the wrong api key in place. But now I gathered this information from my access log files:134.119.5.abc - - "GET /rcron.php HTTP/1.0" 200 220 "http://cronjob.de/?id=627zzz" "Cronjob.de"
It comes obviously from my cronjob provider where the job is running on IP 134.119.5.abcSo in Manage -> API Keys I have this line
4D8B50BDCA329873B6776E19E41xxxxx
134.119.5.abc
Active
11.03.2015
11.03.2015 23And in my rcron.php file I have$config = array( 'url'=>'http:/www.myservername.de/osticket/api/tasks/cron', 'key'=>'4D8B50BDCA329873B6776E19E41xxxxx' );To me, everythinks seems to be in place. Yet, as the cron job is executed, no pending emails are fetched and there is no syslog entry.What else can I do to get my rcron script running corretcly? What can be
done to get information about the reason why it is failing? thx Thomas