Re: I looked at that table but there is no field that seems like a flag for overdue status.the flag is in ost_ticket table.Changing an SLA after a ticket is overdue will not remove the overdue flag, nor alter the historical stats in the Dashboard.Q: After unmarking an overdue ticket setting to 0 the field "ISOVERDUE" in
the ost_ticket table, what is the editing needed to update also the
statistics in the dashboard reflecting the fact that the ticket is no
longer marked as overdue?A: No idea, but I imagine that the next time the stats are generated it should update itself. If not you could always truncate the table.