I have broken down the user-names into individual fields (salutation, 1-st-name, family-name). Can I use my new variables at the mail-templates?Niels
Yes, you can access them by %{ticket.salutation} and so on ;)
Unfortunately this does not work:As we see it will accepted as variable but not filled with the values from the database.Have I made a mistake?Niels
http://tmib.net/osticket-191-email-template-variablesPlease pay special attention to the Custom variables section at the end.
It works now, thanks.I think I played around to much wich this, because at 1st i does not run. So I deleted all custom-fields and added it again it works. Maybe because I changed the variable-names by trying to solve it.Niels