@[deleted] , it's OK, that's almost want we want to acgieve.@[deleted] Sorry, but I can't see any permission on "Admin Panel > Agents > Groups" to open closed tickets. :'(If I have to transfer manually all those tickets, then, I think it defeats the purpose of assigning a ticket automatically to all members of a Team.Also, making a filter for each organization is an arduous process and makes the structure more complicated than it should. (You have to create an Organization, a Department, assing user to both, create a filter, be wary of permissions on two or three places instead of one...)I think:1) it should have an additional security option to allow them see closed tickets2) it should be stated that it gives access to tickets assigned to them... except when closed