osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Why tickets are having duplicate attachments ?
I have installed new Osticket 18.104.22.168 on my site and have linked a support email with Osticket via piping for tickets to be generated.
But when user emails with attachments are received, duplicate attachments are seen in the generated ticket. ( Noticed that 2 keys are generated for the same attachment ; see screenshots at the end) Why is it ?
Note - The email is showing only one attachment
Where are the attached files sent by the users stored by default ?