Hello everyone,
I have an issue regarding the User directory.
We have several level of "agents", the lower level isnt allowed to see other services tickets, it works well except for the user directory.
When they go to the user directory, they can display all the tickets , they cannot open them, BUT they can see the title, and that's a big privacy issue !
Is there a way to hide the tickets from a certain group, or hide the user directory alltogether for certain persons? I mean any solution so that these
agents wouldnt be able to see those tickets titles.
Thank you for your help!