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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Remove required comment during department transfer

Is it at all possible (I don't mind editing code) to remove the need to compulsorily comment on a ticket when assigning or department transferring?  I'm filtering all emailed tickets manually to the correct departments. It really doesn't need to be commented upon.
It'll save me tapping in 5 random characters.


  • /scp/tickets.php
    line 162 - 168
    you could set $_POST['assign_comments'] to be something static.
    You could change the code here to not check if its empty.
    You could change the 5 to a 0.
  • Thanks.. Maybe consider adding a checkbox somewhere in the admin panel to allow these comments to be required or optional?

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