osTicket Versionv1.9.5 (ecb4f89)Web Server SoftwareApache/2.4.10 (Debian)MySQL Version5.5.40PHP Version5.6.4-1We kept getting unable to save draft whilst in tickets so I trawled through the code it seems there maybe a typo in line 308 of redactor-osticket.js$(document).ajaxError(function(event, request, settings) { if (settings.url.indexOf('ajax.php.draft') != -1 <----- (originally this line was "if (settings.url.indexOf('ajax.php/draft') != -1" ) && settings.type.toUpperCase() == 'POST') { $('.richtext').each(function() { var redactor = $(this).data('redactor'); if (redactor) { clearInterval(redactor.autosaveInterval);by setting it to ajax.php.draft and removing the / the problem goes away..... and drafts are still saved Just thought anybody else having this problem it's an easy fix but I'm not sure if it has a knock on effect elsewhere yet I'm keeping a close eye on it