Hello,I'm new here :)I've searched the forum, but nothing found so far.Is there a possibility to disable the mail function?We will use the system only internally, so no user feedback is needed.Regards and many thnx!Hielkio
What do you mean my "disable the mail function"? You don't want osTicket to create tickets from incoming emails, and you don't want it to send out responses and notifications?If that's correct, we'll still need to know what version of osTicket you're asking about.If you can provide the info requested in this topic, that will help people respond to your questions:Please read before requesting assistanceJack
Thank you for your fast response Jack,The situation is as follows:I'm a Community Manager and want Moderators to make tickets about user problems.So I can keep track of everything. It is not necessary, and not convenient to enter the e-mail address of the respective users. The users should not be contacted.The osTicket version = v1.9.5.1Thank you!
Have them use their or your email address?OR untick "Send Alert to user"?
@[deleted] --- I think the user meant removing the email address (user) requirement. The answer is no, but it's something we plan on doing down the road.
Hi Peter, just joined forum...quick question-Can you point me to right discussion group for first time email setup options? This is a new osTicket v1.9.5.1install, read "Please Read First" post. Godaddy hosting my domain, simply need suggestion on best primary email method to setup. Haven't altered anything as of yet, and install seemed to have installed fine without errors. Any assistance will be greatly appreciated.P.S. have my php server data ready for info neededThanks!Max
@[deleted]
Instead of hijacking this thread, please open your own. Anyway, a quick answer to your question:
Pop/imap and Smtp should be the preferred methods / protocols to be used. You can also use PHP mail function, but I would not prefer it.
I have a very similar request as Hielkio, All tickets are created by agents and are all handled by an incoming phone call and are resolved by another agent with an outgoing phone call. I recently upgraded from 1.6 and was simply able to ignore the auto look-up when the ticket is created. Now with 1.9.5 I tried to create two tickets with the same email and different user info and the second ticket's user info defaulted to the first. Is there a way to enter a noemail@domain.com or something along the lines of that so it doesn't auto look-up a user. Or if there was a way to modify it so the User Phone number was the Primary Key for the user.Thanks
@[deleted] please do not hijack other peoples threads. No. Emails are tied to single users.