Hello,First I tried to make a post yesterday entitledd "Registration options". I failed to upload the screenshots to the ticket successfully (slow network I think) so I have posted it again, with screenshots, today. I tried to delete the first one but there was only a "sink" option which I chose (I assume that sink was a sort of delete option). The first ticket has an unsink option so I assume that that was successful. The new submission complete with correct screen-shots follows.I am trying to run the osTicket system within our own
Customer Portal. I can grab the session variables of Customer name and
customer contact from our Customer Portal: the customer name corresponds
to a custom column in the ost_ticket table. I have some custom dynamic
lists (Module & Version) on the attached screen-shot. I can create a
ticket successfully. Note: I'm not sure whether I need to but I have
set the registrations to Registration required = noRegistration method = DisabledHowever, I want the user/customer to be able to view the created ticket in our Portal but when I go to, for examplehttps://portal-dev/osticket/tickets.php?id=1374I
get a screen like the second attached screen. Can you tell me how I can
view a ticket without having to be registered and logging on?I apologise if this post is a bit sketchy. Please let me know if my query is not clear and you require more information.I
think I have a way to do it but I am trying to find a solution that
requires the least number of modification to the php scripts.Mike1. Screen shot 1 - Create Ticket Screen2. Screenshot 2