osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go
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cgi.fix_pathinfo and another question
Hi Guys,
I've just upgraded from a heavily modded 1.6ST to 1.9.5 (ecb4f89) and for the most part it went perfectly
The only thing I can't solve is enabling cgi.fix_pathinfo in php.ini ...it's enabled but osticket says it isn't
I'm hosting the server with osticket myself on Debian 8 on ESX 5 (runs like greased weasel droppings)
Osticket Version 1.9.5
Apache 2.4.10 (Debian)
MySQL 5.5.40
PHP 5.6.4-1
everything is ticked on the information page in Osticket except the cgi.fix_pathinfo with an ominous red triangle and "1" is recommended if AJAX is not working
System | Linux helpdesk 3.16.0-4-amd64 #1 SMP Debian 3.16.7-ckt2-1 (2014-12-08) x86_64 |
Build Date | Dec 21 2014 19:43:00 |
Server API | Apache 2.0 Handler |
Virtual Directory Support | disabled |
Configuration File (php.ini) Path | /etc/php5/apache2 |
Loaded Configuration File | /etc/php5/apache2/php.ini |
Scan this dir for additional .ini files | /etc/php5/apache2/conf.d |
Additional .ini files parsed | /etc/php5/apache2/conf.d/05-opcache.ini, /etc/php5/apache2/conf.d/10-pdo.ini, /etc/php5/apache2/conf.d/20-apcu.ini, /etc/php5/apache2/conf.d/20-curl.ini, /etc/php5/apache2/conf.d/20-gd.ini, /etc/php5/apache2/conf.d/20-imap.ini, /etc/php5/apache2/conf.d/20-json.ini, /etc/php5/apache2/conf.d/20-ldap.ini, /etc/php5/apache2/conf.d/20-mysql.ini, /etc/php5/apache2/conf.d/20-mysqli.ini, /etc/php5/apache2/conf.d/20-pdo_mysql.ini, /etc/php5/apache2/conf.d/20-readline.ini |
So any pointers on how to get that sorted or maybe it's not a problem considering everything seems to work
The other question is to do with the minimum length of the description you have to put into a ticket when transferring it to another agent
we used to simply put in "yours" or "mine" in 1.6ST but Osticket is demanding a bit more information than a few characters in other words forcing you
to be a bit more verbose......is there a way to reduce the minimum characters required to transfer a ticket ? if so in which bit of the php does it
reside ?
Thank you in advance
PS/ I'm completely impressed with the new version and that's saying something coming from somebody who isn't impressed by anything these days ;)
Well done the team on getting this out there .....it's brilliant
Comments
Could you please let me know how you solved it?? I have modified php.ini but warning is still there.
Regards