Hi Guys,I've just upgraded from a heavily modded 1.6ST to 1.9.5 (ecb4f89) and for the most part it went perfectly The only thing I can't solve is enabling cgi.fix_pathinfo in php.ini ...it's enabled but osticket says it isn't I'm hosting the server with osticket myself on Debian 8 on ESX 5 (runs like greased weasel droppings) Osticket Version 1.9.5Apache 2.4.10 (Debian) MySQL 5.5.40PHP 5.6.4-1everything is ticked on the information page in Osticket except the cgi.fix_pathinfo with an ominous red triangle and "1" is recommended if AJAX is not workingSystemLinux helpdesk 3.16.0-4-amd64 #1 SMP Debian 3.16.7-ckt2-1 (2014-12-08) x86_64Build DateDec 21 2014 19Server APIApache 2.0 HandlerVirtual Directory SupportdisabledConfiguration File (php.ini) Path/etc/php5/apache2Loaded Configuration File/etc/php5/apache2/php.iniScan this dir for additional .ini files/etc/php5/apache2/conf.dAdditional .ini files parsed/etc/php5/apache2/conf.d/05-opcache.ini, /etc/php5/apache2/conf.d/10-pdo.ini, /etc/php5/apache2/conf.d/20-apcu.ini, /etc/php5/apache2/conf.d/20-curl.ini, /etc/php5/apache2/conf.d/20-gd.ini, /etc/php5/apache2/conf.d/20-imap.ini, /etc/php5/apache2/conf.d/20-json.ini, /etc/php5/apache2/conf.d/20-ldap.ini, /etc/php5/apache2/conf.d/20-mysql.ini, /etc/php5/apache2/conf.d/20-mysqli.ini, /etc/php5/apache2/conf.d/20-pdo_mysql.ini, /etc/php5/apache2/conf.d/20-readline.iniSo any pointers on how to get that sorted or maybe it's not a problem considering everything seems to work The other question is to do with the minimum length of the description you have to put into a ticket when transferring it to another agentwe used to simply put in "yours" or "mine" in 1.6ST but Osticket is demanding a bit more information than a few characters in other words forcing youto be a bit more verbose......is there a way to reduce the minimum characters required to transfer a ticket ? if so in which bit of the php does it reside ?Thank you in advance PS/ I'm completely impressed with the new version and that's saying something coming from somebody who isn't impressed by anything these days ;) Well done the team on getting this out there .....it's brilliant