osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
AutoResponder Emails - Tickets
We are currently experiencing problems with the osTicket system,
when a ticket has been responded to an email has been sent informing the ticket creator of a response of a ticket response. But when a ticket has been received an auto response out of office has been responded back to the ticket but on response, creates a brand new ticket instead of updating the original ticket, and looks to be in a continuous cycle of creating new tickets.
Is there a way of fixing this issue?