Well it depends on which version of osTicket you are using. Since you posted this in the 1.6 section the answer is probably no. In much newer versions you can use %{ticket.thread.original} to get the original ticket body message.Please help us to help you by reading and following the posting
guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.