You should upgrade and should not be using an (early) release candidate for an old version for evaluation.Q: Is there any way to fix this so that they are instantly signed in as soon as they hit the start page?A: It's my understanding that unless you setup the HTTP Auth plugin they user will have to log in. @[deleted] has a lot of experience and knowledge in using SSO with osT.Q: Is there any way to make these 'non required' for the custom form - If
somebody submits no ticket name it could automatically just call the
ticket 'New ticket request' or something?A: No. Email Address (From), Full Name (From), Issue Summary (email subject), Issue Details (Email Body) are required.Q: As for special instructions, again is there any way to make this non required?A: I have no idea what you are referring to. There is no "special instructions" field.