Customer Field
Hi,
I have thought of this very problem. I would love the ability to track a customer's data through a support ticket system and relate it to the amount of revenue that this client brings in to my company.
We could run analytics such as "price per ticket" or payment per hour. I run a very service-oriented business and I offer support contracts to clients for a certain number of hours per month.
Since this business model is pretty common, I'm sure others would be interested in this, too.
Perhaps an extension OS project that uses osTicket would be helpful?
-Sean Mahoney
AndPlus Design
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