The osTicket system has its own web form for ticket creation. Are you saying you want to create your own, outside of osTicket?It is also designed to use emails to create tickets. Ideally, it should have its own dedicated email account, but there are workarounds if this is not practical. You can use filtering to reject tickets that don't have "Support Request" in the subject line.Customer notification is just one of the options you will need to configure.Please see the wiki for specific instructions, then post any questions you have about that. Developer or not, it takes some time and effort to understand how the system works, and how to configure it to make it do what you want. You're not going to get a personalized step-by-step walkthrough here. Everyone's use-case varies, so there's not a cookie cutter way. But if you have specific questions, we can probably help.Jack