when I select unassigned in the assigned to field in the advanced search I am getting results with assigned tickets. http://www.screencast.com/t/lVye704preturns the universe of tickets. osTicket Version
v1.9.4 (c18eac4)
Web Server Software
lighttpd/1.4.28
MySQL Version
5.5.38
PHP Version
5.3.10-1ubuntu3.14