Hello,I'm looking to add the same functionality to the Open a New Ticket page, that exists for the Staff when adding a new user (user-lookup.tmpl.php). I would like the client to be able to type in their username and have osTicket populate their contact information (email, name, phone) from ldap. It would be even better if it could grab the $RemoteUser variable from the client browser and auto populate the user information, but I'm not trying to be greedy. Any idea which files I would need to modify to add this customization? Any assistance is greatly appreciated.osTicket Version v1.9.3Server Software Apache/2.2.22 (Unix) DAV/2 PPH/5.4.0 mod_auth_kerb/5.4PHP Version 5.4.0MySQL Version 5.6.15Thanks,Paul