osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
How to change the order in which ticket replies are displayed
We are running a second instance of osTicket 1.9.4 for non-technical-support related reasons. The team using this has a request that responses made to open tickets show the newest response at the top instead of the bottom. So when a user or agent views the ticket, the top is the newest reply. I'm hoping it is a simple as a sort ascending/descending option. Can anyone point me in the direction of where this may be located within the coding? Or if it is even possible without major modifications? Thanks.